1. Scope
This policy applies to orders placed directly with Paystore Technology Private Limited through our official channels. Certain products, services, or projects may be governed by additional commercial terms agreed in writing; where there is a conflict, those terms will prevail for the relevant order.
2. Order Cancellation
- Before Processing: Orders may be requested for cancellation prior to dispatch, provisioning, or project kickoff.
- After Processing: Once an order has been shipped, provisioned, or work has commenced, cancellation may be limited or unavailable. Any approval may be subject to fees already incurred.
- How to Request: Contact your account representative or email paystoretechnology@gmail.com with the order reference and reason for cancellation.
3. Returns & Exchanges
- Eligibility: Returns or exchanges are considered for items in unused, resalable condition with complete accessories and original packaging, unless otherwise specified in the order terms.
- Window: Unless stated differently in order documentation, requests should be raised promptly after delivery; eligibility may depend on category and condition.
- RMA: A Return Merchandise Authorization (RMA) is required before sending any item back. Unauthorised returns may be declined.
- Inspection: Items are inspected upon receipt. Approved returns may be exchanged, credited, or refunded as applicable.
Custom, configured-to-order, consumable, software license, and perishable items are typically not eligible for return unless required by law or specifically agreed in writing.
4. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or not as described, notify us promptly with photos and the delivery note number. We will coordinate repair, replacement, or an appropriate resolution in line with supplier warranties and applicable terms.
5. Refunds
- Method: Approved refunds are issued to the original payment method or as account credit, as appropriate.
- Timeline: Processing typically completes within 5–10 business days after approval; bank or gateway timelines may vary.
- Deductions: Where applicable, restocking, handling, or freight charges already incurred may be deducted.
6. Shipping & Fees
Original shipping, insurance, and installation fees are generally non-refundable unless the return is due to our error. Return shipping is the buyer’s responsibility unless agreed otherwise.
7. Services, Software & Subscriptions
- Professional Services: Fees for work already performed or resources reserved are not refundable.
- Licenses & Digital Delivery: Activated or delivered license keys, downloads, or subscriptions are non-returnable.
- Renewals: Please cancel prior to the renewal date where recurring charges apply.
8. How to Start a Request
To request a cancellation, return, or refund, email paystoretechnology@gmail.com with:
- Business name and contact details
- Order or invoice number
- Item(s) and quantities
- Reason for the request and supporting photos (if applicable)
9. Policy Updates
We may update this policy from time to time. Changes will be posted here with an updated date. Continued use of our services after changes indicates acknowledgment of the revised policy.
10. Contact
For assistance with refunds or cancellations, contact us at paystoretechnology@gmail.com.
Legal name: paystore technology private limited.